Shipping policy

An agreement of sale between Provenance oils and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Provenance oils.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via courier service.  A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.