Refund policy

 

What do I do if I receive goods damaged or broken in transit?

Every precaution is taken in the packing of items for courier delivery.  However, accidents happen and therefore any items which have damage that occurred during transit will be replaced without delay on arrival of the returned item at our premises. For this to be quickly and smoothly handled, please let us know immediately so that we can make good the problem as soon as possible.  Along with reporting the problem to us, we will need proof of this damage in the form of a photo of the damaged item and a description of how it was found.  This will be very helpful to us for future packing practices as well as for the courier companies that we use to handle the packages better.

What do I do if I wish to return something I purchased?

Unless the product is damaged or defective, for reasons of hygiene we cannot accept any products back.  Once our products leave our premises we are no longer able to control the circumstances of where or how they have been stored at their destination, which as natural products, could have compromised their freshness, fragrance and effectiveness.

We do not do cash refunds unless the circumstances are unusual and judged by us to be warranted.  Should you not wish to replace the returned item with another product of your choice, we will supply you with a gift voucher to the value of the returned items.